At Selva Voyage, we stand behind the quality of our products and want you to be completely satisfied with your purchase. Please read our return and refund policy carefully to understand how we handle returns and refunds.
1. Payment Method
We accept Cash on Delivery (COD) only. Refunds, where applicable, will be processed in the form of bank transfer or UPI after verification.
2. Return Eligibility
We accept returns only under the following conditions:
-
The item received is damaged, defective, or incorrect.
-
You must notify us within 3 days of receiving the item.
-
The product must be unused, in its original packaging, and with all tags intact.
Returns requested after 3 days will not be eligible.
3. Non-Returnable Items
The following items are not eligible for return:
-
Products that show signs of use
-
Items returned without original packaging
-
Custom or special orders
4. Return Process
To initiate a return:
-
Contact our support team at [email protected] with your order number, a description of the issue, and supporting photos.
-
Once approved, we will coordinate a pickup or guide you through the return process.
-
After inspection, we will process your refund or exchange as applicable.
5. Refunds
If a refund is approved:
-
Refunds are processed within 5–7 business days after the returned item is received and inspected.
We do not offer cash refunds at the time of pickup.
6. Cancellations
Orders can be cancelled before dispatch only. Once an order is shipped, it cannot be cancelled.
7. Contact Us
For questions related to returns or refunds, please contact us at [email protected].